Refund policy

Skyzone takes every customer seriously and is committed to solving their problems and making them happy. All of our items undergo strict quality control checks before being sent to our customers.

ONE year warranty, if you have any Technical Support, just contact us and we will be here with you!

1. Cancellation Before Shipment
If your order has not been fulfilled yet, you can easily submit a cancellation request through your customer account. Simply log in to your account, open the unfulfilled order details, and click 'Request cancellation'. Once an order is fulfilled and shipped, it cannot be canceled directly, but you may request a return after delivery.

2. 14-Day Return Window
You have 14 calendar days from the date you receive your package to submit a return request via your order page.

3. Eligible Return Items

Products can be returned only if:

• All original packaging, boxes, accessories, manuals, stickers, and spare parts are intact and unmodified;

• The product has NOT been assembled, flown, charged, or damaged by improper operation;

• No physical scratches, crashes, water damage, or self-disassembly;

To initiate an exchange or a return, please shoot an e-mail to miaya@skyzonehobbies.com that includes your name, order number and reason for return along with a photo if items arrived damaged or defective. 

4. Non-Returnable Items

The following goods are excluded from free returns and cannot be returned for non-defective reasons:

1. Pre-assembled;

2. Used goggles, worn antennas;

3. Clearance items, discounted spare parts, custom modified components;

4. Products damaged by crash, improper wiring, overcharging, or user error.

5. Return Shipping & Fees

• If you return goods due to our manufacturing defect, we will cover return shipping costs;

• If you return items for personal change of mind, you are responsible for all return shipping fees, customs duties, and delivery charges. A restocking fee of 15% will be deducted from your final refund to cover inspection and repackaging costs.

• We do not accept COD return parcels. Any COD delivery will be rejected automatically.

6. Refund Processing

After we receive and inspect your returned items, we will process your refund within 7 working days.
Refunds will be issued to your original payment method. Bank transfer and card refunds may take 3–10 business days to show in your account, depending on your bank's processing speed.

7. Damaged & Defective Goods

If your order arrives broken, defective, or missing parts, please contact our support within 48 hours of delivery with unboxing videos and clear photos. We will arrange replacement or full refund after verification.

We are not liable for any personal injury, property loss, or flight accidents arising from improper operation after delivery.