SKY03O

SKYZONE Guarantee
Worldwide shipping. One-year warranty. If you have any technical support or need something repaired, just contact us and we will be here with you for free!

Payment method
PayPal and Credit Cards are available online, but we also accept bank transfers directly if you cannot place an online order. Please chat with us if you have payment issue.

Order Status
Once your order ships, you will receive a shipping notification email. This email will contain your tracking number and a link to check the status of your order. You can also check the status of your order by going to your account page.

Order address
Dear customer, we will send you an order confirmation email after you place an order. Please check your address information again. We will ship according to the address on your order. If the delivery fails due to an incorrect address problem, we will not be responsible. Therefore, please make sure that your order address is correct.

Warehouse located
We have CN, USA and EU warehouse. When you enter the delivery address, please make sure there are no spelling mistakes in the address, and it is best to write your apartment number.

Shipping Charges
The shipping cost depends on the destination, weight, and size of the package. You will be able to see the exact cost during the checkout process.

Free shipping on orders over $49. If your order value is under $49, you might be charged $10 for standard shipping(arrives in 7-15 days), or other shipping methods.

For Fix Wing RC FPV fixed wings product, we provide different shipping fee for Expedited shipping(arrives in 10-20 days). The specific shipping cost is subject to the checkout page.

For all orders' package, we handle packages by DHL, UPS, EMS, our special shipping line, DDP, Yanwen and so on, usually takes about 5-20 days for delivery.

Tax
Please feel free to place an order. We will bear the customs duties for most countries. If there are any customs duties, we will notify you by email before shipping.

Processing Time
Once you place your order, it usually takes 1 business days for us to process and prepare your package for shipment. We only process orders on business days (Monday-Friday)

Estimated Delivery Time
Shipping usually takes 7 - 20 business days. Please note that these are estimates and actual delivery times may vary.

Tracking Information
You will receive a tracking number once your package is dispatched, allowing you to monitor the progress of your shipment.

Damaged or Lost Packages
In the rare event that your package is damaged or lost during transit, please contact our customer service team immediately and we will do our best to resolve the issue.

*Total Delivery Time=Processing Time+ Shipping Time

Once we receive your online order we will send you a confirmation e-mail and you will receive a tracking number once the order has been shipped and is on it’s way to you.

We strive to provide you with a smooth and reliable shipping experience. If you have any questions or concerns, please don't hesitate to contact us.

Please Note:
Orders placed on Friday Afternoons, during weekends or National Holidays will be processed the next business day.

During holiday periods, such as Thanksgiving, Black Friday and Cyber Monday, Christmas, and Easter, orders may be subject to delay.

Please allow a few additional business days for your order to be processed and dispatched.

There are estimated delivery time only, so can not guarantee an exact delivery time.

Thanks for understanding and have excellent shopping with SKYZONE!

Skyzone takes every customer seriously and is committed to solving their problems and making them happy. All of our items undergo strict quality control checks before being sent to our customers.

ONE year warranty, if you have any Technical Support, just contact us and we will be here with you!

To initiate an exchange or a return, please shoot an e-mail to miaya@skyzonehobbies.com that includes your name, order number and reason for return along with a photo if items arrived damaged or defective. Return first, we will resend or refund after we got the return package.

Return request:
---- In its original packaging and unopened
---- In a saleable condition
---- Item/s must not be washed or used
---- 30 days from delivery date

Exchanges
We will replace items if they are damaged or defective on arrival at our own expense. Please take a photo and send it to miaya@skyzonehobbies.com along with your order number to initiate an exchange.

If you would like to exchange for size or color, please let us know in your email the item you are looking to exchange are available. And if there is difference between price, we will refund for over payment or you pay for the shortage.

Refunds
Once we received your returned item and inspected it, we will send you an email confirmation to notify you that your refund has been issued. If your request has been approved, then your refund will be processed and will automatically be applied to your original method of payment, which usually take 7-15 working days. In some cases, if the item is returned in a used or damaged condition, a partial refund may be issued.

Shipping costs are non-refundable.

If you applied a promo code at the time of your purchase, we will only refund you for the total amount paid after the discount was applied.

Please note that used or washed items are not eligible for refund, unless the items have arrived to you in damaged or defective condition.

Please Note
You will be responsible to pay for shipping costs when returning exchanged items or when returning items unless they are deemed damaged or defective upon arrival to you.

You should always use a trackable shipping service and purchasing shipping insurance. Please make sure to note and retain your tracking number in any case where your package does not arrive to our address, we will need to verify that it was sent and a tracking number will be required to do so. We do not guarantee that we will receive and refund your returned item if you are unable to provide us with a tracking number for the honest sake of verification of the exchange or return.

Shipping Address for Exchanges & Returns
To return your unused items, please contact us and we will give you the return address.